the future of libraries in the digital age
Your Name and Title:
Emily D. O’Connor, Director of Library & Learning Resources
Library, School, or Organization Name:
Rasmussen College Library & Learning Centers
Lisa Spieker, Librarian
Joanne Dolan, Learning Center Coordinator
Area of the World from Which You Will Present:
Midwest United States
Language in Which You Will Present:
Librarians, Library Administrators
Short Session Description (one line):
Learn how an online & blended college uses LibQUAL+ and other satisfaction surveys to improve services and resources for online students.
Full Session Description (as long as you would like):
Identifying the needs of online constituents beyond the fundamentals (hosting and providing online resources) can be a challenge for any type of library. While satisfaction surveys are a potentially valuable tool, they are 1) difficult to administer to online populations; 2) traditionally weighted to physical space & resources in the question bank; 3) challenging to utilize because other institutional teams (IT, marketing, faculty, etc.) factor into revising & developing online resources and services.
In 2008, Rasmussen College administered the LibQUAL+ survey to its students, 80% of which take one or more online courses. In addition, we began administering a point-of-service survey via the online tool Survey Monkey. During this presentation, we will review the administration of this survey, our selection and interpretation of questions related to our online population, and our actions as a result of survey data.
Websites / URLs Associated with Your Session: N/A