Your Name and Title:

 Emily D. O’Connor, Director of Library & Learning Resources

Library, School, or Organization Name:

 Rasmussen College Library & Learning Centers

Co-Presenter Name(s):

 Lisa Spieker, Librarian

Joanne Dolan, Learning Center Coordinator

Area of the World from Which You Will Present:

 Midwest United States

Language in Which You Will Present:

 English

Target Audience(s):

 Librarians, Library Administrators

Short Session Description (one line):

 Learn how an online & blended college uses LibQUAL+ and other satisfaction surveys to improve services and resources for online students.

Full Session Description (as long as you would like):

 Identifying the needs of online constituents beyond the fundamentals (hosting and providing online resources) can be a challenge for any type of library.  While satisfaction surveys are a potentially valuable tool, they are 1) difficult to administer to online populations; 2) traditionally weighted to physical space & resources in the question bank; 3) challenging to utilize because other institutional teams (IT, marketing, faculty, etc.) factor into revising & developing online resources and services.

In 2008, Rasmussen College administered the LibQUAL+ survey to its students, 80% of which take one or more online courses.  In addition, we began administering a point-of-service survey via the online tool Survey Monkey.  During this presentation, we will review the administration of this survey, our selection and interpretation of questions related to our online population, and our actions as a result of survey data.

Websites / URLs Associated with Your Session: N/A