Virtual Reference and Instruction: What is it really like?

Your Name and Title: Reina Williams, Online Reference Librarian

Library, School, or Organization Name: Career Education Corporation

Area of the World from Which You Will Present: Schaumburg, Illinois

Language in Which You Will Present: English

Target Audience(s): Current and Future librarians interested in pursuing a career in online reference services

Short Session Description (one line): This session will cover the dynamics of providing online reference and instruction, and maintaining virtual relationships with faculty and students.

Full Session Description (as long as you would like): Currently I work with a small team of online librarians to provide online reference services to almost 50,000 students. How do we do it? I will discuss providing chat, email, and phone reference, and how we provide a "teachable moment" in every interaction with a student. As well as providing online library instruction in a virtual classroom. In this session I will go over how important tone in email, chat, and phone are when communicating with students in the online environment. Also, how I communicate and build relationships with faculty in this online environment.

Tags: 2.011Learning

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Permalink Reply by Deborah Newman on September 28, 2011 at 9:20am

Recent projections all report more students are taking classes in a virtual environment or hybrid environment. Interested in learning more about the virtual classroom and how library instruction is taught.

Deborah

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Permalink Reply by Steve Hargadon on October 4, 2011 at 12:46am

This looks great. Reina, since all general sessions have to be non-commercial, please make sure this is appropriate (not assuming it isn't, but just making sure). If this is commercial in nature, let me know and I can provide you with information on supporting or sponsoring the conference and submitting this as such. Thanks.

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Permalink Reply by Reina Williams on October 4, 2011 at 1:21am

Thanks Steve! :) No, I am a reference librarian that provides services to students. I just do it all online. It is nothing commerical.

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Permalink Reply by Steve Hargadon on October 4, 2011 at 10:27am

Terrific! :)

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Permalink Reply by Duaa Bukhari on October 30, 2011 at 4:46am

Should I book If I would like to attend this session?

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Permalink Reply by Reina Williams on October 30, 2011 at 10:12pm

Hello Duaa!

Thank you for your interest in my presentation! :)

You can add it to your Google calendar if you like, or go to the link in the schedule on this page: http://www.library20.com/page/sessions-and-schedule

On the above page you will find a list of time zones. Select your time zone to find the appropriate time for this presentation. The link will be available when the conference starts.

I hope you will be able to attend.

Best,

Reina