I'm Kelley. Reference librarian and web designer for a public library in Florida. I'm interested in Web 2.0 and emerging technologies and their applications to virtual services to patrons.

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Hi, do you really think we need to 2.0 virtual reference?
I don't think it's completely necessary to providing virtual service, but I think the ease of most of the services as well as their propensity to be free or low cost make them simple and quick for libraries to use.

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