I'm putting together a new workshop which will explore what's happening with Web 2.0 technologies for library support staff and would like to ask all of you who are in these roles what you thought would be important to cover in such a session? What new tools are helping support staff do their jobs more efficiently? Which tools do you wish you knew more about? I've made some suggestions below, but I'd love to hear your opinions about these and other technologies you think might be relevant.
-social bookmarking tools
-productivity tools (GoogleApps, etc.)
-File Conversion Tools