the future of libraries in the digital age
Your Name and Title: Joe Stoner, Branch Manager
Library, School, or Organization Name: Newark Library, part of Alameda County Library
Co-Presenter Name(s): none
Area of the World from Which You Will Present: California
Language in Which You Will Present: English
Target Audience(s): public library staff
Short Session Description (one line): Based on the book Practical Wisdom: the right way to do the right thing, I will share several examples of challenging unwritten rules that made library use needlessly difficult for members.
Full Session Description (as long as you would like):
Conclusion: I believe libraries are the help desk for the community. No request is off limits unless it is illegal or unethical (like the man who tried to get us to help him forge a license plate for his little cargo trailer.). To provide this level of service takes some creativity, daring, and most of all empathy. I am not perfect at this. I still have questions, fears, and anxieties around how much to help people.
Websites / URLs Associated with Your Session: