the future of libraries in the digital age
Your Name and Title: Terra L. Fletcher, Communications Speaker and Corporate Trainer
Library, School, or Organization Name: Fletcher Consulting
Area of the World from Which You Will Present: Shawano, Wisconsin (near Green Bay)
Language in Which You Will Present: English
Target Audience(s): social media users among library staff
Short Session Description (one line): Before you Tweet, Attend this Session! Digital Communication in a Crisis
Full Session Description (as long as you would like):
What do you share online during a crisis? When should you post it? Where should post it? We’ll begin with a case study of a real New York prison break and discuss what went wrong on social media. We’ll cover theories and best practices of crisis communication. Then we’ll do a tabletop exercise on a realistic (but fictional) situation that could be encountered by any organization. Attendees will work in small groups to create a plan. Then we’ll come together as a large group to benefit from the wisdom of the collective.
Don’t forget to bring your laptop or mobile device for the opportunity to apply new knowledge and participate in a little friendly competition!
Websites / URLs Associated with Your Session:
View topics and past engagements here: https://www.terralfletcher.com/topics/