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Your Name and Title:

Rachel Hadidi, PhD

Community Outreach Librarian

Library, School, or Organization Name:

Plano Public Library

Co-Presenter Name(s):

Annie Guzman, Community Outreach Librarian

Area of the World from Which You Will Present:

Texas, USA

Language in Which You Will Present:


Target Audience(s):

Library staff, library management

Short Session Description (one line):

Learn how to reach non-users of the library where they live and gather to provide impactful services in settings they feel most comfortable.

Full Session Description (as long as you would like):

While identifying areas of focus in Early Learning, Seniors, and Workforce Development, PPL recognized that portions of Plano’s population were not able to access resources, especially in-person instruction, due to lack of transportation, childcare, language barriers, or other obstacles. Seeing this as an opportunity to send highly knowledgeable library staff into the community through outreach, they made many connections to facilities and organizations where non-users were living or seeking other services to provide resources and instruction. By meeting these individuals in environments they already felt comfortable in, staff were able to provide a high quality of service without the anxieties or difficulties that might be associated with traveling to a library location. Outreach has been provided to families at apartment complexes and mobile homes, Spanish-language instruction has been offered at computer classes in community centers, and specialized instruction and activities have been facilitated for a local network of brain injury survivors.  

Websites / URLs Associated with Your Session:

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