Your Name and Title: Sharesly Rodriguez and Danica Ronquillo: Library Chatbots 101: Demystifying A.I. with the SJSU Chatbot Internship

Library, School, or Organization Name: San Jose State University

Co-Presenter Name(s): N/A

Area of the World from Which You Will Present: California, USA

Language in Which You Will Present: English

Target Audience(s): Emerging Technology librarians and library staff

Short Session Description (one line): San Jose State University iSchool alumni reflect on their virtual chatbot development internship by discussing chatbot best practices and further implications in a library setting.

Full Session Description / Abstract: This presentation will discuss the San Jose State King Library virtual chatbot internship. In an attempt to introduce Artificial Intelligence in a clear and simple way, the presentation will discuss the major characteristics of a chatbot, illustrate examples of other library chatbots, as well as how a chatbot can greatly benefit libraries as a whole. This presentation will include a simple development strategy to build a chatbot using the chatbot development platform Dialogflow. The presentation will conclude and reflect on how information professionals can further conduct necessary chatbot research and best practices.

Websites / URLs Associated with Your Session:

SJSU Library Chatbot LibGuide: https://libguides.sjsu.edu/librarychatbot

Chatbot Test: https://library.sjsu.edu/chatbottest

Dialogflow: https://dialogflow.com/

LibAnswers: https://answers.sjlibrary.org/

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