the future of libraries in the digital age
Your Name and Title: Reina Williams, Online Reference Librarian
Library, School, or Organization Name: Career Education Corporation
Area of the World from Which You Will Present: Schaumburg, Illinois
Language in Which You Will Present: English
Target Audience(s): Current and Future librarians interested in pursuing a career in online reference services
Short Session Description (one line): This session will cover the dynamics of providing online reference and instruction, and maintaining virtual relationships with faculty and students.
Full Session Description (as long as you would like): Currently I work with a small team of online librarians to provide online reference services to almost 50,000 students. How do we do it? I will discuss providing chat, email, and phone reference, and how we provide a "teachable moment" in every interaction with a student. As well as providing online library instruction in a virtual classroom. In this session I will go over how important tone in email, chat, and phone are when communicating with students in the online environment. Also, how I communicate and build relationships with faculty in this online environment.
Recent projections all report more students are taking classes in a virtual environment or hybrid environment. Interested in learning more about the virtual classroom and how library instruction is taught.
Thank you for your interest in my presentation! :)
You can add it to your Google calendar if you like, or go to the link in the schedule on this page: http://www.library20.com/page/sessions-and-schedule
On the above page you will find a list of time zones. Select your time zone to find the appropriate time for this presentation. The link will be available when the conference starts.
I hope you will be able to attend.