the future of libraries in the digital age
"HOW TO HANDLE CHALLENGING PATRONS: PRACTICAL TOOLS FOR TOUGH SITUATIONS IN THE LIBRARY"
A 60-minute webinar, recorded in a special Library 2.0 series with Dr. Steve Albrecht, held live on Tuesday, June 11th, 2019, at 4:00 pm Eastern Standard Time.
Register to attend live or to have access to the recordings by clicking on the JOIN WEBINAR button to the top right. You will need to be logged into Library 2.0--if you are not yet a member, you can join for free here.
OVERVIEW: Learn from one of the nation’s leading experts on library safety and security. Dr. Steve Albrecht has trained thousands of library employees on the do’s and don’ts of handling challenging, entitled, odd, or even threatening patrons, including the homeless, mentally ill, drug users, unruly students, gang members, thieves, Internet hogs, and others who can disrupt your library environment. This webinar program offers practical and realistic tools which will make your facility a better, safer place to work. Enjoy Steve’s real-life experiences as a law enforcement officer, mixed with his use of humor. Learn safe workplace behaviors, security measures, personal protection methods, and how to activate your “high-risk” customer service skills. Here’s what Steve covers in this fast and empowering webinar:
AUDIENCE: All library and school employees.
Dr. Steve Albrecht has trained library audiences for 19 years. In 2015, the ALA published his book, Library Security. He holds a doctoral degree in Business Administration, an MA in Security Management, a BS in Psychology, and a BA in English. He is board certified in HR, security, coaching, and threat management. He worked for the San Diego Police Department for 15 years. He has written 21 books on business, security, and criminal justice subjects.
COST: $99/person - includes access to the recording and access to the attendee discussion forum. For group or other purchases, to submit a purchase order, or for any registration difficulties or questions, email firstname.lastname@example.org.
TO REGISTER: Click on the JOIN WEBINAR button to the top right. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.
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