the future of libraries in the digital age
"INTERACTING WITH THE HOMELESS: SAFETY, SECURITY, AND SERVICE FOR LIBRARY STAFF"
A 60-minute webinar, recorded in a special Library 2.0 series with Dr. Steve Albrecht, held live on Thursday, October 17th, 2019, at 4:00 pm Eastern Standard Time.
Register to attend live and to have access to the recordings by clicking on the JOIN WEBINAR button to the top right. You will need to be logged into Library 2.0--if you are not yet a member, you can join for free here.
OVERVIEW: This training class will address the nature and levels of homeless; changing legal issues; environmental safety issues; employee safety issues; at-risk homeless populations; empathic communication tools and skills for encounters with the homeless; firm, fair, consistent, assertive, and reasonable treatment; your Code of Conduct; the small population of predatory homeless people; and providing services to homeless people in need with dignity, empathy, and patience.
Being homeless is a complex social problem that impacts the quality of life in our communities. There are no easy solutions. Much of it is created by affordable housing shortages, chronic unemployment, mental illness, substance abuse, and changes in our mental health laws that have made the concept of being “gravely disabled” difficult to interpret. But most individuals who become homeless for the long term have either created or been victimized by a large number of failed relationships, including: family members; their children; friends; their employers; landlords; healthcare and social services agencies; and law enforcement.
The homeless individuals who seem to cause the most problems with their behaviors are often discovered to have undiagnosed autism issues. This means that they can be rude and confrontation, over and over, during each encounter with an employee, because they can’t learn the necessary social cues to comply and follow the rules, laws, or our library Codes of Conduct or policies.
Some issues associated with homeless populations are criminal in nature but difficult to enforce. While being homeless is not a crime, many kinds of public conduct in or around the library are illegal and should be reported to local law enforcement. These include being intoxicated, fighting, trespassing, aggressive panhandling, soliciting, urinating/defecating in public, consuming alcoholic beverages in the library, camping or sleeping outside the library, littering, obstructing sidewalks, living in a vehicle parked in a posted library parking lot, disturbing the peace, behaving in a threatening manner and more. Library staff should be mindful of their safety and security when dealing with certain parts of this population.
COST: $95/person - includes access to the recording, presentation slides, and the attendee discussion forum. For group discounts, to submit a purchase order, or for any registration difficulties or questions, email email@example.com.
TO REGISTER: Click on the JOIN WEBINAR button to the top right. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.
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As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.
In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.
He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.
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