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We're planning to start a trial IM reference service in late April with some anxiety and minor trepidation. We'll probably staff it as part of reference desk duties, but we'll see how it goes.

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Comment by James E Weaver on March 27, 2007 at 1:00pm
James (a really good name don't you think?), we too are going to roll out some IM service in June. Our trial will be among the staff of our 9 branches. This seems to be the current mode our system is taking with trying new apps - a couple of weeks ago we began doing online title requests (replacing all the paper shuffling of that process) with only the staff doing it. We'll look forward to your reports on your library's trial.

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