the future of libraries in the digital age
I would really like to know more about the psychology of 2.0 tools, as well as some more established internet communication tools like IM or even SMS... I am busily working on a presentation for my internship regarding implementation of some of these tools, and I find that those people who are very accustomed to these tools understand their attractiveness and draw, but are often unable to articulate WHY they find them so appealling.
For example, in discussion of the benefits of IM reference, I found myself repeatedly facing the question, okay, so its synchronous, real-time, yadda yadda, but so is the telephone. What makes IM better, or for that matter, different than the telephone?
I find myself hard pressed to answer that question, though I know that, psychologically, there is a very big difference indeed. I HATE long drawn out phone conversations, but I'm happily logged onto IM for four and five hours at a clip in the evenings.
Does anyone have any thoughts on the psychology of some of these tools, including social networks as a means of communication? Or, better yet, has anyone come accross any literature that deals with this kind of thing? I would love to know.