WEBINAR: Better Communications with Our Patrons and Employees


"Better Communications with Our Patrons and Employees: What is Your "I-Speak Your Language" Type?"
Part of a special Library 2.0 series with Dr. Steve Albrecht



A 60-minute training webinar presented by Library 2.0 and Dr. Steve Albrecht (board certified by the Society for Human Resource Management).

In this webinar, Dr. Steve Albrecht describes the Drake Bean Morin model known as the "I-Speak Your Language" self-assessment tool. It's based on the writing and research of the Swiss psychologist Carl Jung. He said while all of us use many styles of communication which are based on our personality traits, we often have a "style preference" of how we like to communicate with others and have them communicate with us. Jung referred to these main four styles as the Senser, the Thinker, the Feeler, and the Intuitor. Knowing your own style can help you quickly identify your preferences and being able to accurately guess the styles of both the patrons we serve and our co-workers and bosses, to make it easier to communicate with all of them. Come and learn which is your dominant style and how these styles can shift between normal situations or stressful ones. Socrates said, "Know thyself." This webinar is a good place for all of us to start.

Learning Objectives:

  • Understanding the four-part I-Speak Model: Sense, Thinker, Feeler, Intuitor
  • Defining each of the four modalities in detail.
  • Knowing your preferred style versus your least-used style.
  • Does your preferred style change under stress?
  • Using I-Speak to improve your work interactions with co-workers, bosses, and colleagues.
  • Using I-Speak to improve your work interactions with library patrons.

DATE: Friday, February 12th, 2021, at 4:00 pm Eastern Standard Time. (Was postponed from January because Dr. Albrecht suffered from a detached retina.) Recorded for viewing at any time.

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email steve@learningrevolution.com.

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

You can pay by PayPal or credit card, and will receive immediate and permanent access to the webinar recording. If you have any trouble registering for a webinar, if you need to be invoiced, or if you have any questions, please email admin@learningrevolution.com.

For an individual annual all-access pass to all of Dr. Albrecht's live and recorded webinars for one year, please click here.

Inquiries for all-access organizational contracts should be directed to admin@learningrevolution.com


As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.