"Better Communications with Our Patrons and Employees: What is Your "I-Speak Your Language" Type?"
Part of a special Library 2.0 series with Dr. Steve Albrecht
A 60-minute training webinar presented by Library 2.0 and Dr. Steve Albrecht (board certified by the Society for Human Resource Management).
In this webinar, Dr. Steve Albrecht describes the Drake Bean Morin model known as the "I-Speak Your Language" self-assessment tool. It's based on the writing and research of the Swiss psychologist Carl Jung. He said while all of us use many styles of communication which are based on our personality traits, we often have a "style preference" of how we like to communicate with others and have them communicate with us. Jung referred to these main four styles as the Senser, the Thinker, the Feeler, and the Intuitor. Knowing your own style can help you quickly identify your preferences and being able to accurately guess the styles of both the patrons we serve and our co-workers and bosses, to make it easier to communicate with all of them. Come and learn which is your dominant style and how these styles can shift between normal situations or stressful ones. Socrates said, "Know thyself." This webinar is a good place for all of us to start.
- Understanding the four-part I-Speak Model: Sense, Thinker, Feeler, Intuitor
- Defining each of the four modalities in detail.
- Knowing your preferred style versus your least-used style.
- Does your preferred style change under stress?
- Using I-Speak to improve your work interactions with co-workers, bosses, and colleagues.
- Using I-Speak to improve your work interactions with library patrons.
DATE: Friday, February 12th, 2021, at 4:00 pm Eastern Standard Time. (Was postponed from January because Dr. Albrecht suffered from a detached retina.) Recorded for viewing at any time.
COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email firstname.lastname@example.org.
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