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THE SAFE LIBRARY (SERVICE, SAFETY, & SECURITY):

• Assessing The Black Belt Librarian: An Overview of Warren Graham’s Book
• C.P.T.E.D. for Libraries: Using "Crime Prevention Through Environmental Design" to Create Safer, More Welcoming Library Spaces
• 15 Security Survey Questions for Your Library Staff: Better Answers Get Better Results
• Trauma-Informed Care: Building Awareness and Response Tools for Leaders and Staff
• Seven Themes for a High-Performing Team: Leading Library Employees for Mutual Success
• Patron Service Challenges: Using Roleplay Scenarios to Build Better Responses
• Top Ten Emergency Drills for Libraries: Keeping Staff, Patrons, and Facilities Safer
• Keeping Predatory People Out of the Library: Know the Signs of Harm
• Traumatic Events in the Library: Coping Skills and Tools for Library Leaders and Staff
• Guns in Our Libraries: A Safe and Careful Staff Response
• After-Hours Safety: Protocols for Opening, Closing, and Working Alone in the Library
• Difficult Discussions with Patrons: Using Jefferson Fisher’s Book The Next Conversation
• Gray Areas: Better Responses to Borderline Patron Behaviors
• Service, Safety, and Security: Important Lessons for the Current State of the Library
• Improving Performance and Behavioral Problems: A Proactive Approach Using Early Identification-Intervention Systems (EIIS)
• Mentoring Future Library Leaders: A Formalized Program for Career Advancement
• Patron Behavior Management: Six Key Decision Points
• HR Skills for Library Leaders: Tools to Stay Fair and Legal
• The Angry Patron: The L.A.S.T. Approach: A Useful and Important Customer Service Tool
• Protecting the Electronic Devices in Your Library: A Guide for Leaders and Staff
• Panic Alarm Policies: Best Approaches for Staff Training and Safe Use
• Managing the 12 Most Challenging Library Employees: A Library Supervisor’s Survival Guide
• Building Great Teams: Unlocking Collaboration with Agile Practices
• Hiring Better: Tools for Finding and Selecting Staff at All Levels
• Empowering Women in the Library Workspace: Unlock Your Inner Strength with Resilience Training (Dr. Mary Beth Janke, Psy.D.)
• 30 Library Service, Safety, and Security Tips: Making a Better Facility in One Month
• Thriving at Work: Practical Strategies for Better Days in the Library
• Behavioral and Mental Health Issues in the Library: Techniques for De-Escalation and Crisis Intervention
• The British Library Cyberattack: Non-Technical Lessons for Protection and Recovery
• The Crucial Conversations™ Workshop: Staff Tools for Hard Talks
• Better Meetings: How to Have More Fun and Be More Effective When You Gather
• Workplace Violence Prevention: Following the California Mandates for a Safe Library
• The Verbal Judo Workshop: Communication and De-Escalation Tools for All Library Staff
• Preventing Workplace Harassment: What the New EEOC Guidelines Mean for Library Leaders and Staff
• Effective Communication: How to Have Learning Conversations with Patrons and Colleagues
• The Fentanyl Crisis In Our Libraries: Awareness and a Safe Response
• The Safe Librarian Plan: 20 Core Principles for Your Personal Safety Plan
• The Safe Librarian: Feeling Safe and Being Safe at Work
• Serving Elderly Patrons at Risk: Prevention Steps for a Fragile Population
• Service Leadership for Librarians: Six Strategies for Success (2023 Updated Version)
• Stressful Service Situations: A Step-by-Step Guide to Better Conversations With Patrons (2023 Update)
• Patron De-Escalation Techniques: Using the Science of Human Communications to Get Better Results
• Library Management: Making Libraries Great Places to Visit and Great Places to Work
• Awkward Conversations & Difficult Situations: How to Handle the Hardest Discussions with Patrons (2023 Updated Version)
• DEI + Belonging for Library Leaders and Staffers: Fostering Welcoming and Inclusive Environments
• A Plan For Library Emergencies: Medical Events, Fires, and Beyond
• Performance Evaluations (2023): A Skill-Building Refresher for Library Leaders
• Working Safely in a Rural Location: Security for Staff When Help Is Far
• Tools for Tense Situations: Reducing Conflicts With Patrons (2023 Update)
• The Top Ten Most Challenging Patrons: Practical and Realistic Tools to Make Your Facility a Better and Safer Place to Work
• Better Responses for Patrons Dealing with Homelessness: An Empathy-Driven Understanding
• Dealing with Patrons with Mental Health and Substance Use Disorders: Behavioral and Medical Events
• Library Civility & Taking Care of Each Other: Creating Supportive Work Cultures
• Preventing Harassment of Library Staff: Responding to Sexual or Racial Behaviors by Patrons
• Your Library, Security, and Your Relationship with the Police (2023 Updated Version)
• Training Library Staff in Service, Safety, and Security: Creating Training Programs That Meet Your Needs
• Staff Development and Training Best Practices (2023 Updated Version): Effective Staff Preparation and Motivation
• What They Don’t Teach You in Library School: Security Matters & Talking Helps - It's All About People
• Coaching Skills for Library Leaders: Confident Conversations for Staff Development, Improvement, and Change [2023 UPDATED VERSION]
• First Amendment “Auditors” in the Library: Our Safe, Legal, and Reasonable Response
• The Essential Library Guide to Service, Safety, and Security: 25 Tips for What Works and What Doesn't
• Bomb Threats and Bullets in the Book Drop: What to Do About Threats to the Library
• Patron Harassment Scenarios: What to Do as a Staffer and a Leader
• Library Politics: Better Dealings With Your Elected, and Appointed Officials
• Medical Emergencies at the Library: What to Do Until the Paramedics Arrive
• Good Kids, Bad Behaviors: What to Do About Unruly Young People in the Library
• Librarians as Mandated Reporters: Child Abuse, Dependent Adult Abuse, and Elder Abuse
• Ten Library Service Myths Every Librarian Should Challenge
• Porn and Patrons in the Library: What to Do About a Vexing Issue
• Handling Complaints or Protests About Content: Service, Security, and Training for All Staff and Library Leaders
  
• Protecting Yourselves and Your Patrons: Important Lessons for Library Leaders and Staff from School Shootings
• Ten Security Myths That Every Librarian Needs to Know Are Wrong - and Exactly Why
• Customer Service in Stressful Situations: Step-by-Step to Better Interactions with Patrons
• Dangerous Situations: Handling Real Challenges and Keeping Everyone Safe
• Library Civility: Taking Care of Each Other
• Awkward Conversations & Difficult Situations: How to the Hardest Discussions with Patrons
• Diversity, Equity, and Inclusion in Your Library: How to Start Talking About DEI
• Collection Protection: Preventing Thefts, Vandalism, Fires, and Other Large and Small Library Disasters
• Gangs in the Library: A Serious Security Issue
• Team Success: Better Results Through Focused Team Building, Internal Support, Clear Communication, and Conflict Resolution
• Becoming a Resilient Librarian: Taking the Path Away From Stress and Burnout
• Ten Tools for the (New) Library Supervisor: Starting Out Right
• Post-Pandemic Staff Development and Training: How Can We Best Support It?
• Serving Patrons with Mental Health Issues: Support, Empathy, and Safety
• Customer Service All-Staff Skills Refresher: Library Interactions and the Moments of Truth
• The Substance Abusing Patron: Staff Safety and the Public Health
• Helping Library Patrons with Autism: Start with Understanding
• Serving Library Patrons with a Trauma History: An Awareness-Building Seminar
• Service Leadership for Librarians: Six Strategies for Success
• The Verbal Judo Workshop: Communication and De-Escalation Tools for All Library Staff
• Diversity, Equity, and Inclusion (DEI) in the Library: Expectations and Awareness
• Better Communications with Our Patrons and Employees: What is Your 'I-Speak Your Language' Type?
• Performance Evaluations: A Skill-Building Refresher for Library Leaders
• The Safe Library: Lessons (I’ve Learned) in Keeping Staff and Patrons Better Protected
• Tools for Tense Situations: Reducing Conflicts With Patrons As Libraries Return to the New Normal
• Your Library and the Police: Time for a New Relationship
• Library Emergencies - Doing the Right Things When Things Go Wrong
• Library Safety & Security 2020 (Expanded)
• Interacting with the Homeless
• Sexual Harassment of Library Staff
• Security for Rural Librarians
• How to Handle Challenging Patrons
• Stress Management for Library Staff
• Coaching Skills for Library Managers and Supervisors: Getting Better Performance and Behavior From Your Employees One Meeting at a Time
• Responding to an Active Shooter in the Library: Protecting Patrons and Staff From a Rare But Catastrophic Event

AI:

• Talking to Patrons About AI: Practical Strategies for Everyday Interactions
• Information Literacy in the Age of AI
• Staying Current With Generative AI
• AI Policy for Libraries: A Practical Intensive for Leaders
• AI & Accessibility: How AI Can Benefit People Across a Range of Disabilities
• Deliberately Safeguarding Privacy and Confidentiality in the Era of AI
• AI Tools in Depth: A Practical Masterclass for Library Staff
• Game-Changing Training for Student Workplace Success with AI
• Truth and AI: Practical Strategies for Misinformation, Disinformation, and Hallucinations
• Human-Centered AI Use in a Machine-Centered World
• Evaluating AI Content: What Librarians and Educators Need to Know
• Evaluating AI Features in Library Subscription Databases: A Practical Guide for Decision-Makers
• Vibe Coding for Beginners: Create Interactive Visuals, Mini Apps, and Learning Tools with AI
• AI Research Intensive: The Future of Finding
• The Ethics of AI: Copyright, Citation, and Circumspection
• Extraordinary Learning with AI
• How to Think About AI: Preserving Library Values in the Age of AI
• What You Need to Know About AI: The Library 2.0 2026 "AI and Libraries" Overview
• Protecting Yourself and Others from AI Scams
• The Skeptical Guide to AI: Exploring the Big Questions
• Evaluating AI Content: What Librarians and Educators Need to Know
• AI Does Books: Creating Nonfiction & Creative Works With GenAI
• Staying Current With Generative AI
• AI Literacy for Library Leaders: Navigating Change with Confidence
• Copyright and AI: Guidance on Responsible AI Use (II)
• AI’s Environmental Impact: Understanding the Data and Acting Sustainably (December Encore Version)
• Personal Learning and Professional Growth with AI (FALL 2025)
• AI and Multimedia: Using Generative AI for Images, Video, and Audio
• AI and Information Literacy: Building Critical Evaluation Skills for Generative AI
• The Practical Ethics of AI: Copyright, Citation, and Circumspection
• AI’s Environmental Impact: Understanding the Data and Acting Sustainably
• PRIVACY: Deliberately Safeguarding Privacy & Confidentiality in the Era of AI
• CUSTOMIZING AI: Unlocking Real Productivity with Custom Models, AI Agents, and Precision Prompting
• NotebookLM: An Amazing Tool for Learning
• AI SEARCH: How to Understand and Navigate This Dramatic Change in Search Technology
• Your Brain on AI: Staying Smart in the Age of Chatbots
• RESEARCH AND AI 2025: Principles and Practices for Using AI Tools
• Creativity and AI: An Online Bootcamp for Teachers and Librarians
• Truth and AI: Practical Strategies for Misinformation, Disinformation, and Hallucinations
• Creating an Ethical AI Framework: How to Create an Ethical and Practical AI Framework for Your Library, Staff, Patrons, and Yourself
• ChatGPT and AI 2025: Transform Your Daily Work and Your Library's Services
• Libraries and AI: Building a Framework for Evaluation and Integration
• Copyright and AI: Guidance on Responsible AI Use
• Is Using AI Cheating? Exploring Ethics, Integrity, and AI for School and Work.
• Students and AI: A Framework for Understanding the Benefits, Challenges, and Impacts of AI on Learners
• How to Talk about AI: Conversations That Build Trust and Understanding
• The Starter Guide to ChatGPT and AI
• How to Read a Book (and More) with AI: Tools for You and Your Students
• Library Programming with AI: Using AI to Help Create Impactful and Memorable Library Programs
• Grant Writing with AI: A Step-by-Step Guide
• Personal Learning and Professional Growth with AI
• The Skeptical Guide to AI: Exploring the Big Questions
• Research and AI: Principles and Practices for Using AI Tools
• ChatGPT and AI: Transform Your Daily Work and Your Library's Services
• The Ethics of AI: Copyright, Citation, and Circumspection
• Writing with AI: Leveraging ChatGPT & AI for Effective Communication
• Custom AI Models: Building Practical AI Tools for Personal and Professional Productivity
• The Beginner’s Guide to ChatGPT and AI
• School Libraries and AI
• Professional Productivity with ChatGPT + AI Bootcamp: Practical and Effective Use of Artificial Intelligence at Work
• Learning Revolution's "Teaching and Learning with AI"
• AI and Libraries II: More Applications, Implications, and Possibilities
• ChatGPT + AI 2024 Bootcamp for Libraries and Librarians
• AI and Libraries: Applications, Implications, and Possibilities
• Learning Revolution's AI ART Bootcamp for Teachers and Librarians (2023)
• ChatGPT + AI 2023 Bootcamp for Libraries and Librarians

WELLNESS:

• Building Good Work Relationships in Today’s Libraries
• Leveraging AI for Librarian Wellbeing in the Workplace
• Emotional Safety for Library Workers
• Managing Stress in the Library: Strategies for Library Workers
• Emotional Intelligence for Librarians: A Masterclass with Loida Garcia-Febo
• Building Good Work Relationships: A Masterclass with Loida Garcia-Febo
• Preventing Burnout and Fatigue: A Masterclass with Loida Garcia-Febo
• The Art of Saying No to Preserve Our Wellness
• Mental Health and Wellness: Supporting Ourselves and Each Other (with Loida Garcia-Febo