SERVICE, SAFETY, & SECURITY:
- DEI + Belonging for Library Leaders and Staffers: Fostering Welcoming and Inclusive Environments
- A Plan For Library Emergencies: Medical Events, Fires, and Beyond
- Performance Evaluations (2023): A Skill-Building Refresher for Library Leaders
- Working Safely in a Rural Location: Security for Staff When Help Is Far
- Tools for Tense Situations: Reducing Conflicts With Patrons (2023 Update)
- The Top Ten Most Challenging Patrons: Practical and Realistic Tools to Make Your Facility a Better and Safer Place to Work
- Better Responses for Patrons Dealing with Homelessness: An Empathy-Driven Understanding
- Dealing with Patrons with Mental Health and Substance Use Disorders: Behavioral and Medical Events
- Library Civility & Taking Care of Each Other: Creating Supportive Work Cultures
- Preventing Harassment of Library Staff: Responding to Sexual or Racial Behaviors by Patrons
- Your Library, Security, and Your Relationship with the Police (2023 Updated Version)
- Training Library Staff in Service, Safety, and Security: Creating Training Programs That Meet Your Needs
- Staff Development and Training Best Practices (2023 Updated Version): Effective Staff Preparation and Motivation
- What They Don’t Teach You in Library School: Security Matters & Talking Helps - It's All About People
- Coaching Skills for Library Leaders: Confident Conversations for Staff Development, Improvement, and Change [2023 UPDATED VERSION]
- First Amendment “Auditors” in the Library: Our Safe, Legal, and Reasonable Response
- The Essential Library Guide to Service, Safety, and Security: 25 Tips for What Works and What Doesn't
- Bomb Threats and Bullets in the Book Drop: What to Do About Threats to the Library
- Patron Harassment Scenarios: What to Do as a Staffer and a Leader
- Library Politics: Better Dealings With Your Elected, and Appointed Officials
- Medical Emergencies at the Library: What to Do Until the Paramedics Arrive
- Good Kids, Bad Behaviors: What to Do About Unruly Young People in the Library
- Librarians as Mandated Reporters: Child Abuse, Dependent Adult Abuse, and Elder Abuse
- Ten Library Service Myths Every Librarian Should Challenge
- Porn and Patrons in the Library: What to Do About a Vexing Issue
- Handling Complaints or Protests About Content: Service, Security, and Training for All Staff and Library Leaders
- Protecting Yourselves and Your Patrons: Important Lessons for Library Leaders and Staff from School Shootings
- Ten Security Myths That Every Librarian Needs to Know Are Wrong - and Exactly Why
- Customer Service in Stressful Situations: Step-by-Step to Better Interactions with Patrons
- Dangerous Situations: Handling Real Challenges and Keeping Everyone Safe
- Library Civility: Taking Care of Each Other
- Awkward Conversations & Difficult Situations: How to the Hardest Discussions with Patrons
- Diversity, Equity, and Inclusion in Your Library: How to Start Talking About DEI
- Collection Protection: Preventing Thefts, Vandalism, Fires, and Other Large and Small Library Disasters
- Gangs in the Library: A Serious Security Issue
- Team Success: Better Results Through Focused Team Building, Internal Support, Clear Communication, and Conflict Resolution
- Becoming a Resilient Librarian: Taking the Path Away From Stress and Burnout
- Ten Tools for the (New) Library Supervisor: Starting Out Right
- Post-Pandemic Staff Development and Training: How Can We Best Support It?
- Serving Patrons with Mental Health Issues: Support, Empathy, and Safety
- Customer Service All-Staff Skills Refresher: Library Interactions and the Moments of Truth
- The Substance Abusing Patron: Staff Safety and the Public Health
- Helping Library Patrons with Autism: Start with Understanding
- Serving Library Patrons with a Trauma History: An Awareness-Building Seminar
- Service Leadership for Librarians: Six Strategies for Success
- Diversity, Equity, and Inclusion (DEI) in the Library: Expectations and Awareness
- Better Communications with Our Patrons and Employees: What is Your 'I-Speak Your Language' Type?
- Performance Evaluations: A Skill-Building Refresher for Library Leaders
- The Safe Library: Lessons (I’ve Learned) in Keeping Staff and Patrons Better Protected
- Tools for Tense Situations: Reducing Conflicts With Patrons As Libraries Return to the New Normal
- Your Library and the Police: Time for a New Relationship
- Library Emergencies - Doing the Right Things When Things Go Wrong
- Library Safety & Security 2020 (Expanded)
- Interacting with the Homeless
- Sexual Harassment of Library Staff
- Security for Rural Librarians
- How to Handle Challenging Patrons
- Stress Management for Library Staff
- Coaching Skills for Library Managers and Supervisors: Getting Better Performance and Behavior From Your Employees One Meeting at a Time
- Responding to an Active Shooter in the Library: Protecting Patrons and Staff From a Rare But Catastrophic Event
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