Library 2.021: Libraries as Community Anchors
October 21, 2021

Launching a Digital Navigators Program at the Library

Your Name and Title: Audrey Barbakoff, Ed.D., MLIS; Community Engagement & Economic Development Manager

Library, School, or Organization Name: King County Library System

Co-Presenter Name(s): Sabrina Roach, National Digital Inclusion Alliance

Area of the World from Which You Will Present: Seattle, WA, USA

Language in Which You Will Present: English

Target Audience(s): Public Librarians, Public Library Directors and Managers, Public Library Staff

Short Session Description (one line): Promote equitable access to broadband, devices, and digital literacy by learning how to launch a Digital Navigators program at your library.

Full Session Description (as long as you would like):

For full digital inclusion, broadband access is essential – and yet it is also not enough. People need the information literacy to access subsidies that make a high-speed connection affordable, and the right devices and digital literacy skills to effectively use that connection to achieve their goals. To meet these interconnected needs, King County Library System (KCLS) partnered with the National Digital Inclusion Alliance (NDIA) to launch a Digital Navigators program. Digital Navigators takes the unique perspective that to fully support our most impacted communities, we need to provide all three legs of the digital inclusion stool – access to affordable broadband, access to appropriate devices, and digital literacy – in an environment that welcomes everyone. In this session, you will learn how the Digital Navigators program works at KCLS, how it compares to other Digital Navigator programs around the nation, and get ideas for how your library can bring this service to your community.

Websites / URLs Associated with Your Session:;


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