Seeking information on other libraries' response when disaster looms, for entry into National Library of Medicine oral history, and for background on 3/2008 PLA presentation in Minneapolis, MN on catastrophe readiness.Our system actually mans the phones in our Emergency Operations Center, answering citizen's inquiries, assisting Fire and Rescue in SNAPPS (Special Needs)information retrieval to transport people to shelters, disseminating evacuation information, collecting information on abandoned animals for Animal Services

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