WEBINAR: The Angry Patron: The L.A.S.T. Approach: A Useful and Important Customer Service Tool Buy access $
WEBINAR: Keys to eAccessibility Implementation: Understanding the Modern Digital Landscape Buy access $
WEBINAR: Managing the 12 Most Challenging Library Employees: A Library Supervisor’s Survival Guide Buy access $
WEBINAR: Empowering Women in the Library Workspace: Unlock Your Inner Strength with Resilience Training (Dr. Mary Beth Janke, Psy.D.) Buy access $
WEBINAR: 30 Library Service, Safety, and Security Tips: Making a Better Facility in One Month Buy access $
WEBINAR: Behavioral and Mental Health Issues in the Library: Techniques for De-Escalation and Crisis Intervention Buy access $
