Steve Hargadon's Articles

Steve Hargadon's Articles (292)

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Serving Patrons with Mental Health Issues: Support, Empathy, and Safety
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Customer Service All-Staff Skills Refresher: Library Interactions and the Moments of Truth
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"The Substance Abusing Patron: Staff Safety and the Public Health”
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Protecting Your Library From a Fire
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Serving Library Patrons with a Trauma History
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Diversity, Equity, and Inclusion
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Service Leadership for Librarians
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Tools for Tense Situations: Reducing Conflicts With Patrons As Libraries Return to the New Normal
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Small and Rural Libraries

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WHOLEHEARTED LIBRARIES

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This year the free Library "2.020" annual conference events started with the mini-conference "Wholehearted Libraries" on March 10th, and then will continue with "Small, Rural, and Independent Libraries" on June 17th, and then complete the year with "