Patrons with a Trauma History

"Serving Library Patrons with a Trauma History: An Awareness-Building Seminar"
Part of a special Library 2.0 series -  featuring Gina Simmons Schneider, Ph.D. and hosted by Dr. Steve Albrecht 


A 60-minute training webinar presented by Library 2.0 featuring Gina Simmons Schneider, and hosted by Dr. Steve Albrecht (board certified by the Society for Human Resource Management). 

Most people will experience at least one traumatic event in their lives, with multiple events the norm. Some people experience a higher-than-average number of traumatic events. These people are more at risk for Post-Traumatic Stress Disorder, a potentially debilitating psychiatric illness. In this hour-long webinar program, library professionals will learn what trauma is and how to recognize a trauma response in others. We will discuss the different types of trauma, common emotional responses, and provide some service, communication, and de-escalation tools to help library staffers.

Some library patrons may suffer from physical health conditions that can mimic a trauma response and/or mental illness. Dr. Schneider will provide valuable understanding, awareness, and intervention techniques that can help if a patron is experiencing a medical and/or psychiatric condition.

Learning Objectives:

  • How trauma impacts the structure and function of the brain.
  • The common emotional responses to trauma.
  • Why some behaviors seen in library patrons may appear irrational and unreasonable.
  • Communication and de-escalation techniques to manage difficult patron behaviors.

DATE: Friday, March 19th, 2021, at 4:00 pm Eastern Standard Time. 

COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email

TO REGISTER: Click HERE. You will first need to be a member of Library 2.0 (free) and be logged in. Please click "Sign Up" on the top right and we'll approve you quickly.

You can pay by PayPal or credit card, and will receive immediate and permanent access to the webinar recording. If you have any trouble registering for a webinar, if you need to be invoiced, or if you have any questions, please email

For an individual annual all-access pass to all of Dr. Albrecht's live and recorded webinars for one year, please click here.

Inquiries for all-access organizational contracts should be directed to

Dr. Gina Simmons Schneider is a licensed psychotherapist and co-director of Schneider Counseling and Corporate Solutions in San Diego, CA. She is certified in Critical Incident Stress Debriefing and Neuroscience for Clinicians. Dr. Simmons Schneider has more than 25 years of experience providing training and consultation on workplace violence prevention, conflict resolution, and anger management. Her book, Frazzlebrain: Break Free from Anxiety, Anger, and Stress Using Advanced Discoveries in Neuropsychology, will be published by Central Recovery Press, in February 2022.
Dr. Steve Albrecht. As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.