"Serving Library Patrons with a Trauma History: An Awareness-Building Seminar"
Part of a special Library 2.0 series - featuring Gina Simmons Schneider, Ph.D. and hosted by Dr. Steve Albrecht
A 60-minute training webinar presented by Library 2.0 featuring Gina Simmons Schneider, and hosted by Dr. Steve Albrecht (board certified by the Society for Human Resource Management).
Most people will experience at least one traumatic event in their lives, with multiple events the norm. Some people experience a higher-than-average number of traumatic events. These people are more at risk for Post-Traumatic Stress Disorder, a potentially debilitating psychiatric illness. In this hour-long webinar program, library professionals will learn what trauma is and how to recognize a trauma response in others. We will discuss the different types of trauma, common emotional responses, and provide some service, communication, and de-escalation tools to help library staffers.
Some library patrons may suffer from physical health conditions that can mimic a trauma response and/or mental illness. Dr. Schneider will provide valuable understanding, awareness, and intervention techniques that can help if a patron is experiencing a medical and/or psychiatric condition.
- How trauma impacts the structure and function of the brain.
- The common emotional responses to trauma.
- Why some behaviors seen in library patrons may appear irrational and unreasonable.
- Communication and de-escalation techniques to manage difficult patron behaviors.
DATE: Friday, March 19th, 2021, at 4:00 pm Eastern Standard Time.
COST: $99/person - includes any-time access to the recording and the presentation slides. For significant group discounts, to submit a purchase order, or for any registration difficulties or questions, email firstname.lastname@example.org.
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