Your Name and Title: Shā Towers, Associate Dean for Research and Engagement

Library, School, or Organization Name: Baylor University Libraries

Co-Presenter Name(s): n/a

Area of the World from Which You Will Present: United States, Texas, Waco

Language in Which You Will Present: English

Target Audience(s): Academic Libraries, Liaison Librarians, Public Services

Short Session Description (one line): Pivoting library services and support: What COVID taught us

Full Session Description (as long as you would like):
This session will address pivoting services and support as a result of the pandemic, closures, and subsequent reopening with covid protocols, but also the ways these changes helped us reevaluate the way we do things and focus on services and support, despite the situation. This session will include higher level administrative decisions and well as liaison and special collections librarians perspectives on successfully engaging faculty and students during a changing landscape.

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