Coaching Skills for Library Leaders:
Confident Conversations for Staff Development, Improvement, and Change
[2023 UPDATED VERSION]
Part of the Library 2.0 Service, Safety, and Security Series with Dr. Steve Albrecht
Coaching your staff is a necessary leadership skill but not a built-in one. Most managers and supervisors learn to have required conversations with their staff just by doing them, through on-the-job training, work experience, and by having been coached with skill by their bosses before them. If you’re reluctant to speak with your library staff about work performance or work behavior issues, now is the time to get better at these “conversations that mean something.”
Coaching is most often defined as one or more pre-discipline conversations, designed to help all staff improve in their job duties and functions. It’s also useful as a career development process, a mentoring approach, and a succession planning tool. It can help those staff who need to change their attitudes and service orientations, both toward our patrons and each other.
We "get" what and who we coach. And here’s another paradoxical challenge for you as a library leader: you will have to spend more time with those staff who need to make changes in their work performance or work behaviors. You can’t hope they will discover what to do on their own. They can’t or won’t fix themselves. This session will give you the confidence, tools, and talking points to help you help them.
This 60-minute training webinar is presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht. A handout copy of the presentation slides will be available to all who participate.
This is an updated version of this webinar for 2023.
- The need for coaching skills: what it is and isn’t.
- Coaching methods: in-person, over the phone, by e-mail.
- Discussing the ethical ground rules for coaching, related to disclosure, privacy, confidentiality, and reporting.
- How to use a structured process and meeting follow-ups to coach for provable results.
- Know how and when to assign homework as part of coaching.
- How to overcome objections by staff.
- Defining and using “event-driven” coaching as an intervention method with reluctant, fearful, hostile, or apprehensive staff.
- Knowing when to use the four coaching methodologies: strategic, developmental, corrective, and special needs.
- Understanding the four possible coaching staff archetypes: the Rising Star, the Problem Child, the Plow Horse, and the Smart Slacker.
- Using “Personal Accountability Meetings” when coaching is not working.
DATE: Thursday, January 26th, 2023, at 2:00 pm US - Eastern Time
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- The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
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Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, is published by Rowman & Littlefield.
In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities.
Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.
He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.
His professional website is http://drstevealbrecht.com.