Emotional Intelligence for Librarians

Emotional Intelligence: A Masterclass with Loida Garcia-Febo
The Library 2.0 Mental Health and Wellness Series


Emotional Intelligence (EI) is how you manage yourself and your relationships with others, according to Daniel Goleman, who popularized the construct in his book Emotional Intelligence: Why It Can Matter More Than IQ (1995). Essentially, this is the ability to manage both your own emotions and understand the emotions of people around you.

Why EI is important? We live in an ever-changing world; it can be difficult for everyone, and EI can help us better understand what people are feeling and why they feel that way. This can help us to strengthen communications, decision-making, and relationships between library workers, team members, and other people in general. EI is becoming a key resource to help us provide the support needed by team members during challenging / stressful times or during the introduction of changes in the library workflow. In this webinar, Garcia-Febo will deep dive in the themes of Emotional Intelligence. She will also share practical applications and tips throughout the program.

This 60-minute training is presented by Library 2.0 and hosted by Loida Garcia-Febo. A handout copy of the presentation slides will be available to all who participate.


  • Attendees will become familiar with the definition and the five pillars of Emotional Intelligence
  • Attendees will learn about the importance of Emotional Intelligence in libraries
  • Attendees will learn about EI and reacting in daily interactions
  • Attendees will learn about EI and managing stressful situations
  • Attendees will learn about EI and skills for effective communication and teamwork
  • Attendees will learn about EI and strategies for managing difficult conversations in a constructive way
  • Attendees will learn about EI and staying motivated in challenging situations
  • Attendees will take away a customized Tool Box with self-care strategies for maintaining high EI

DATE: Tuesday, February 20th, 2024, at 2:00 pm US - Eastern Time


  • $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
  • This masterclass is not included in the individual or group annual all-inclusive all-access passes for the Dr. Steve Albrecht Service, Safety, and Security webinars.


Email address of attendee:

For individual registrations, enter the participant's email address and click "Pay Now" to pay. You can pay by credit card, and you will receive an email within a day with information on how to attend the event live and then your permanent access to the event recording. 

If you have any trouble registering for an event, if you need to be invoiced or pay by check, or if you have any questions, please email admin@library20.com.

NOTE: Please check your spam folder if you don't receive your confirmation email within 24 hours.

SPECIAL GROUP RATES (email admin@library20.com to arrange):

  • Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
  • The ability to show the masterclass (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
  • Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.

RECORDING: The masterclass will be recorded and registered participants will have non-expiring access to the recording.


Loida Garcia-Febo is a Puerto Rican American librarian and International Library Consultant with 25 years of experience as an expert in library services to diverse populations and human rights. President of the American Library Association 2018-2019. Garcia-Febo is worldwide known for her passion about diversity, communities, sustainability, innovation and digital transformation, library workers, library advocacy, wellness for library workers, and new librarians about which she has taught in 44 countries. In her job, she helps libraries, companies and organizations strategize programs, services and strategies in areas related to these topics and many others. Garcia-Febo has a Bachelors in Business Education, Masters in Library and Information Sciences.

Garcia-Febo has a long history of service with library associations. Highlights include- At IFLA: Governing Board 2013-2017, Co-Founder of IFLA New Professionals, two-term Member/Expert resource person of the Free Access to Information and Freedom of Expression Committee of IFLA (FAIFE), two-term member of the Continuing Professional Development and Workplace Learning Section of IFLA (CPDWL). Currently: CPDWL Advisor, Information Coordinator of the Management of Library Associations Section. Currently at ALA: Chair, IRC United Nations Subcommittee, Chair Public Awareness Committee. Recently at ALA: Chair, Status of Women in Librarianship and Chair, ALA United Nations 2030 Sustainable Development Goals Task Force developing a multi-year strategic plan for ALA. Born, raised, and educated in Puerto Rico, Garcia-Febo has advocated for libraries at the United Nations, the European Union Parliament, U.S. Congress, NY State Senate, NY City Hall, and on sidewalks and streets in various states in the U.S.