Library Civility & Taking Care of Each Other:
Creating Supportive Work Cultures
[2023 UPDATED VERSION]
Part of the Library 2.0 Service, Safety, and Security Series with Dr. Steve Albrecht
So much of library work is about serving patrons that we can sometimes forget to take care of each other.
Much of service in the library is outwardly focused, on the needs of the various patrons or groups who we strive to support with information, empathy, and patience. Do our colleagues and co-workers require these same benefits? Yes. Can we become so outwardly focused on the “patron service culture” that we ignore, or worse, do harm to the employee work culture? Of course.
It’s easy to get along with people who think and act just like us. We need to develop self-directed tools to help us get along with co-workers or bosses who do not always share our perspectives on how to do our jobs. We need to be able to solve internal disagreements before they grow into conflicts that cause good employees to shift down, stop trying hard, or leave in frustration.
Do people leave toxic work cultures? Yes, but they also leave mostly positive work environments where they have been ignored, taken for granted, or not praised for their creativity, effort, and ability to show up every day with a positive, work-hard attitude. It's time we learned better how to celebrate each other. We can balance the scales between serving and supporting our patrons and serving and supporting our co-workers. There is room in our libraries for both.
- Diversity self-awareness as a civility tool for patrons and co-workers.
- Age differences as a source of employee conflict.
- Gossip as a work culture divider.
- The power of praise.
- The Manager/Supervisor’s Work Culture Tool Kit
- The Employee’s Supportive Tool Kit
- The value of rituals, rewards, celebrations, and ceremonies.
This 60-minute training webinar is presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht. A handout copy of the presentation slides will be available to all who participate. This is an updated version of this webinar for 2023.
DATE: Thursday, May 25, 2023, at 2:00 pm US - Eastern Time
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