Location

Westfield, MA

Are you a

Librarian, Library Staff

Name of Your Library (if applicable):

Westfield Athenaeum

Library Website:

https://www.westath.org/

About Me:

The past twenty five years have been spent working as a maverick in both public and academic libraries in some capacity or another. I have been appalled at the lack of formal training librarians seem to be receiving in public relations and de-escalation techniques when working with the general public including the marginalized.