Training Library Staff in Service, Safety, and Security:
Creating Training Programs That Meet Your Needs
A "Safe Library" webinar, part of the Library 2.0 Service, Safety, and Security Series with Dr. Steve Albrecht
“Thanks for volunteering to go to the mandatory training” is one of management’s favorite sayings when it comes to getting employees in a room or online for some education, knowledge, and worthwhile tools. The problem starts with defining what are “worthwhile tools” for employees and what is required that they learn and know versus what is merely “nice to know” to help them do their jobs. We want to value their time with us, in the library and in the classroom.
It can help to see employee training as both a requirement and a reward. Required training helps our library leaders, risk managers, and legal colleagues feel that staff is getting what they need to stay compliant with policies, procedures, organizational protocols, HR rules and guidelines, and the Code of Conduct, especially if these are new or updated.
Other trainings may have more to do with being fun or useful without being legally necessary. Classes on team-building, new programs and new book arrivals at the library, and training gatherings with both content and a holiday theme fit both parts.
So where does training in providing skilled service to patrons, safety awareness training, and security training (which has a definite personal protection feel to it) fit in? Is it required or is it useful? Can it even be fun? (It is if Steve Albrecht has anything to stay about it.) Can we create training programs that staff really want to attend? That grow through word of mouth? That make them feel valued in their work and as important parts of the library organization?
This 60-minute training webinar is presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht. This session is the next in our "The Safe Library Book Series,” for all library leaders and employees. A handout copy of the presentation slides will be available to all who participate.
- Getting Through the Four T’s: Teaching Tough Training Topics.
- Adult Learning Styles: Andragogy
- Using outside trainers or developing in-house resources.
- What is “The Ebbinghaus Forgetting Curve”?
- Stop apologizing for security and the need for security training. (The ultimate goals are a peaceful library and to avoid having to call the police.)
- Creating a “Challenge Culture” in the library. (How about rewarding employees who point out safety and security concerns?)
- The value of using staff role-plays for challenging patrons and their behaviors.
DATE: Thursday, March 9th, 2023, at 2:00 pm US - Eastern Time
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