The Safe Library Basic Training:
An Affordable All-Staff "Bootcamp" for Service, Safety, and Security
3 x 1-hour live online sessions and non-expiring individual staff access to the recordings
Join library author, trainer, and security expert Dr. Steve Albrecht for this Safe Library Basic Training, designed to be an essential and affordable all-staff core training on library service, safety, and security.
Dr. Albrecht has 23 years of experience keeping create a safe library space, for staff and patrons. He will cover serious issues, from patron harassment, behavioral issues, conflicts, thefts, emergencies, and situations of extreme danger. He will also address helping libraries build a framework of thinking about safety and security to minimize staff fears, anxieties, and concerns, and show how management and staff can build a workplace with more peace of mind and better morale.
This three-part professional development program, being held live and recorded over three weeks (one-hour session per week), can be attended live or watched at any time afterward, in whole or in part, as an integral part of new-staff training, or as as an annual service, safety, and security refresher for existing staff. A certificate of attendance will be available to those who need professional development hours or need to comply with any requirements for staff safety and emergency training.
The program’s pricing and its unlimited-access licensing are designed to allow libraries of all sizes to be able to offer staff this critical training.
January 12, 19, and 26th (Fridays) from 2:00 - 3:00 pm US Eastern Time.
FORMAT & RECORDING:
Each of the three one-hour sessions will be held online and live for those who want to attend at the time, followed by up to an hour of Q&A. The session recordings will be available the day after each live class, with the recordings of the Q&A sessions will be posted as separate files. The entire 3 hours of basic training as well as the Q&A sessions will be available as recordings and available without expiration to all staff at registered libraries or institutions.
The handouts and slides will be available for download after the session.
PROGRAM OUTLINE & LEARNING OBJECTIVES
SESSION 1 - “Basic Safety & Security”
FRIDAY, JANUARY 12, 2024, 2:00 - 3:00 PM US-EASTERN TIME
- Basic Principles
- Essential Safety and Security
- Security is everybody's responsibility
- The "Duty of Care" for those we bring inside the building, including for staff
- Safety and security plans: knowing them and practicing them
- Reporting security or safety incidents
- Knowing building safety procedures
- Rural library security and safety
- Preparing for natural disasters
- Collection protection: thefts, vandalism, fire, and other disasters
- Medical events
- Bomb, phone, and social media threats, and acts of intimidation
- Rare but Catastrophic Situations
- Being prepared for an active shooter
- Protecting patrons and staff
- Safety and Security Myths
SESSION 2 - “Challenging Patrons”
FRIDAY, JANUARY 19, 2024, 2:00 - 3:00 PM US-EASTERN TIME
- Basic Principles
- The Top 10 Most Challenging Patrons
- The Essential 8: Are we being firm, fair, legal, consistent, assertive, patient, empathic, and reasonable?
- Knowing your community resources for the homeless, for mental health issues, and for social support
- Handling Complaints
- Awkward Conversations
- Handling hard discussions with patrons
- Using tactful assertiveness
- Knowing your library code of conduct using it to set boundaries with patrons
- Behavioral Issues
- Having hard but necessary conversations with patrons
- Minimizing anger, arguments, and threats
- Real tools for conflict resolution
- Good kids, bad behavior
- Stressful Situations
- Identifying and planning for main challenges and challenging patrons
- Building your communication skills
- Strategies for helping people who are struggling
- Holding “crucial conversations”
- Strategically aligning different staff strengths
- Interacting with the homeless with patience and empathy
- Patrons with a trauma history
- Tense, Disruptive, or Difficult Situations
- Training to be able to handle the most difficult situations
- Distinguishing between fears and actual likely outcomes
- Mandated reporting - child abuse, dependent adult abuse, and elder abuse
- Mental health issues
- Dangerous Behaviors
- De-escalating dangerous, high intensity, or high-emotion situations
- Your Relationship with the Police
- Engaging with the police–when and how
SESSION 3 - “Safe and Supportive Work Cultures”
FRIDAY, JANUARY 26, 2024, 2:00 - 3:00 PM US-EASTERN TIME
- Basic Principles
- Returning to Library Civility
- Preventing Sexual and Racial Harassment
- Creating a sexual/racial harassment-prevention environment and a self-protection mindset among staff and library managers and supervisors
- Equity, Diversity, Inclusion, and Belonging
- A Service Mindset
- The reality of being in a high-stress customer service job.
- Mental Health and Well-being
- Stress Management
- Thinking Ahead
- Taking time to train.
- Better outcomes for staff meeting.
- Knowing the system in your library for suggestions, improvements, and making changes.
- Reporting and documenting
- Staff service, safety, and security committees.
All prices are the package price for a library, library system, or organization, and are based on your total number of staff. The packages include unlimited individual or group viewing and non-expiring access to the live and recorded sessions. All-access passholders will receive separate information about this training as it will be included in your annual fee. Questions can be sent to email@example.com.
|STAFF||PRICE||COST PER PERSON|
|1 - 9||$199||as low as $23|
|10 - 49||$599||as low as $13|
|50 - 99||$999||as low as $11|
|100 - 249||$1,999||as low as $8|
|250 - 499||$2,999||as low as $6|
To register, to request a quotation or invoice, or to ask a question click HERE.
Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.
In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, was just published by Rowman & Littlefield.
Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.
He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.
More information at TheSafeLibrary.com.