The Power of Respect Framework™:
Practical De-Escalation and Trauma-Informed Communication in Libraries
Presented by Jeff Owens, CSP, CTM
A Library 2.0 Service, Safety, and Security Webinar with Dr. Steve Albrecht
OVERVIEW:
Libraries are public spaces where staff regularly interact with people experiencing stress, frustration, emotional crisis, mental health challenges, social isolation, and the effects of trauma. These interactions can quickly become tense, especially during policy enforcement or emotionally charged situations. At the same time, repeated exposure to difficult interactions can increase stress, frustration, and burnout among library staff.
This webinar presents how The Power of Respect Framework™ helps library staff apply trauma-informed principles in practical, everyday interactions with patrons. This is not a theoretical or academic presentation. Using the core concepts of Respect for Self, Respect for Others, and Respect for the Situation, participants will learn “real-world proven” communication and de-escalation strategies that reduce defensiveness, lower emotional escalation, improve cooperation, strengthen professional interactions, and help maintain safety and composure during difficult encounters.
Participants will leave with immediately usable techniques for defusing defensive escalation, managing their own emotional responses under pressure, communicating with empathic assertiveness, and setting respectful boundaries, without unintentionally intensifying conflict, helping to create a safer, calmer, and more respectful library environment for everyone.
LEARNING AGENDA:
- Understand why people engage in conflict behaviors.
- Recognize and defuse early signs of escalation.
- Use intentional communication to de-escalate tense situations.
- Transcend conflict by rising above reaction and applying controlled influence.
DATE: Thursday, June 11th, 2026, 2:00 - 3:00 pm US - Eastern Time
COST:
- $99/person - includes live attendance and any-time access to the recording and the presentation slides and receiving a participation certificate.
- To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
TO REGISTER:
Use the payment box above to register and pay. You can pay by credit card. You will receive an email within a day with information on how to attend the webinar live and how you can access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.
NOTE: Please check your spam folder if you don't receive your confirmation email within a day.
SPECIAL GROUP RATES (email admin@library20.com to arrange):
- Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
- The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
- Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.
Jeff Owens, CSP, CTM, delivers proven strategies to deal with high-stress conversations, increase connection, influence, and collaboration. He is based in Honolulu, Hawaii.
Jeff has served as a senior business leader for an international corporation where he led diverse teams to success and profitability. In 2002, Jeff founded Transcend Inc. to provide speaking, training, and advisory services using his signature Power of Respect Frameworktm to reduce and de-escalate negative conflict, enhance leadership influence, and build organizational cultures of respect and civility.
Jeff holds the certification “Certified Threat Manager” from the Association of Threat Assessment Professionals. He was awarded the Certified Speaking Professional (CSP) designation from the National Speakers Association, the highest global standard of excellence in professional speaking. He is a three-time Speakers Hall of Fame inductee.
Since 2000, Dr. Steve Albrecht has trained tens of thousands of library employees in 28+ states, live and online, in service, safety, security, and leadership. His programs for both staff and library leaders are fast, entertaining, and provide tools that can be put to use immediately in the library workspace. His books include:
The Library Leader’s Guide to Employee Coaching: Building a Performance Culture One Meeting at a Time (in-press, Bloomsbury, 2026)
The Library Leader’s Guide to Human Resources: Keeping it Real, Legal, and Ethical (Rowman & Littlefield, 2025)
The Safe Library: Keeping Users, Staff, and Collections Secure (Rowman & Littlefield, 2023)
Library Security: Better Communication, Safer Facilities (ALA, 2015)
Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.S. in Psychology, and a B.A. in English. He is board-certified in HR, security management, employee coaching, and threat assessment. He has written 28 books on business, security, and leadership. He provides a loving home for four rescue dogs.
More on The Safe Library at thesafelibrary.com. Follow on X (Twitter) at @thesafelibrary and on YouTube @thesafelibrary. Dr. Albrecht's professional website is drstevealbrecht.com.
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