Trauma-Informed Care:
Building Awareness and Response Tools for Leaders and Staff
A Library 2.0 Service, Safety, and Security Webinar with Dr. Steve Albrecht
OVERVIEW:
Much has been written about trauma-informed care as it pertains to interacting with library patrons. Research in this area suggests it drives their behavior, especially when it comes to following policies or rules and the stress of them just being asked to comply. A complicating factor is when a staff member dealing with a challenging patron also comes from a trauma background.
Trauma-informed librarianship is a framework that recognizes the prevalence of trauma in the lives of our patrons and staff. However, a nuanced approach is required to ensure this practice doesn't lead to "mission creep" or staff burnout. It is about shifting the perspective from "What is wrong with this person?" to "What has this person experienced?" while maintaining the critical understanding that a library is a public service space, not a clinical environment. When boundaries are blurred, service, safety, and security can get compromised.
This session examines and redefines the trauma-informed concept and looks at service solutions that strive to keep staff and patrons in a relative comfort zone that uses respect, awareness, empathic assertiveness, and communication.
LEARNING AGENDA:
- Review Rebecca Tolley’s definitive work in this area.
- Examining models like the Adverse Childhood Experience (ACE), the four-step model from the Substance Abuse Mental Health Services Administration (SAMHSA), and the warning signs for compassion fatigue and countertransference.
- Discuss the concept of “vocational awe,” where the library becomes a place where the staff “cares too much,” creating the possibility of burnout from stress overloads.
- Activate Dr. Albrecht’s BREADS stress management model.
DATE: Thursday, March 26, 2026, 2:00 - 3:00 pm US - Eastern Time
COST:
- $99/person - includes live attendance and any-time access to the recording and the presentation slides and receiving a participation certificate.
- To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
TO REGISTER:
Use the payment box above to register and pay. You can pay by credit card. You will receive an email within a day with information on how to attend the webinar live and how you can access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.
NOTE: Please check your spam folder if you don't receive your confirmation email within a day.
SPECIAL GROUP RATES (email admin@library20.com to arrange):
- Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
- The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
- Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.
Since 2000, Dr. Steve Albrecht has trained tens of thousands of library employees in 28+ states, live and online, in service, safety, security, and leadership. His programs for both staff and library leaders are fast, entertaining, and provide tools that can be put to use immediately in the library workspace. His books include:
The Library Leader’s Guide to Employee Coaching: Building a Performance Culture One Meeting at a Time (in-press, Bloomsbury, 2026)
The Library Leader’s Guide to Human Resources: Keeping it Real, Legal, and Ethical (Rowman & Littlefield, 2025)
The Safe Library: Keeping Users, Staff, and Collections Secure (Rowman & Littlefield, 2023)
Library Security: Better Communication, Safer Facilities (ALA, 2015)
Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.S. in Psychology, and a B.A. in English. He is board-certified in HR, security management, employee coaching, and threat assessment. He has written 28 books on business, security, and leadership. He provides a loving home for four rescue dogs.
More on The Safe Library at thesafelibrary.com. Follow on X (Twitter) at @thesafelibrary and on YouTube @thesafelibrary. Dr. Albrecht's professional website is drstevealbrecht.com.
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