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THANK YOU FOR REGISTERING!
You will receive an email with directions for attending the webinar live, if you are able to. Please check your spam folder for an email from @library20.com, @learningrevolution.com, or library20email@gmail.com if you don’
Creating Service Excellence in Your Library: Lessons From the Best Customer Service Businesses
A Library 2.0 Service, Safety, and Security Webinar with Dr. Steve Albrecht
OVERVIEW:
While you may have your favorite fast food menu item, the Gold Sta
Conflict Assertiveness in High-Conflict Situations:
De-escalate, Activate Choices, Set Limits
Presented by Megan Hunter, CEO, High Conflict Institute
A Library 2.0 Service, Safety, and Security Webinar with Dr. Steve Albrecht
OVERVIEW:
This works
RECORDING
Survey Results Discussion - What's It Like to Work in a Library Right Now
A Library 2.0 Webinar with Steve Hargadon, Dr. Steve Albrecht, & Crystal Trice
OVERVIEW:
What is it really like to work in a library right now? To find out,
Executive Summary
Between February and May 2026, 1,521 library workers completed an anonymous survey about what working in a library is actually like at this moment. They left 1,754 free-text comments alongside their answers. Respondents were from th
